Terms and Conditions
Lead Time Policy
To ensure the highest quality and attention to detail, we require a minimum lead time for all orders:
Custom orders require at least 10 days’ notice. Orders larger than four dozen may need additional time. (if applicable)
Rush orders (less than 10 days’ notice) may be accommodated based on availability and will incur a rush fee. While we will make every effort to fulfill your request without additional charges, expedited orders are not guaranteed.Please place your order as early as possible to secure your date.
Allergies
We take food allergies seriously and want to ensure the best experience for all our customers. If you or someone consuming your order has a food allergy, you must notify us prior to finalizing your order.While we do our best to accommodate allergy-friendly requests, our kitchen handles common allergens such as nuts, dairy, gluten, and eggs. We cannot guarantee a completely allergen-free environment.
Failure to notify us of any allergies before your order is confirmed means we cannot be held responsible for any allergic reactions.
Due to recent FDA requirements, we will be taking steps to remove Red #3 from all products by 2026.
Pricing & Payment Policy
Pricing is subject to change due to the volatility of ingredient costs. Quotes are valid for a limited time and may be adjusted based on market fluctuations.
Orders under $500 or placed within 30 days of the event require full payment at the time of purchase.
Orders placed more than one month in advance require a 50% non-refundable deposit to secure your date. If canceled, the deposit may be applied as a credit toward a future order.
The remaining balance will be due 3 weeks prior to the due date.
All orders are highly personalized, and pricing reflects factors such as design complexity, materials, and ingredients. Base prices serve as a starting point and may be adjusted accordingly.
Once an order is placed and paid for, changes can be made within 10 days of orders due date. There will be no refund in difference of pricing for orders changed, that includes sizing a cake down or downgrading a to a less expensive flavor category.
Order Minimums
Mini Pastry Desserts – Sold by the dozen, with a minimum order of two dozen per flavor.
Decorated Sugar Cookies – Sold by the dozen, with a minimum order of two dozen. No more than two designs per dozen. Pricing may vary based on quantity and design.
Cupcakes – Sold by the dozen, with a one dozen minimum. Pricing may vary based on quantity and design.
Pickup Policy
Pickup times are scheduled within a 30-minute window. If you are unable to arrive within this timeframe, we will make our best efforts to accommodate, but availability cannot be guaranteed. Orders not picked up within two days of the scheduled date will be discarded, and no refunds or credits will be issued.
Delivery Policy
A $20 delivery fee applies to locations within 10 miles of 18892 Airmont Rd, Purcellville, VA 20132. For deliveries beyond 10 miles, an additional $1 per mile will be charged. Delivery availability is subject to scheduling and must be arranged in advance.
Cake Tastings
In-Person Tastings: Scheduled for a one-hour session to discuss event details, cake design, and flavor selections. The cost is $100 and includes three 4-inch cakes for tasting, accommodating up to four guests.
Pick-Up Tastings: Available for $75 with a designated 30-minute pickup window, should the pick up window be missed or changed within 24 hours of pick up, best efforts will be made to accommodate schedules. If cakes are not picked up within 2 days of the original pick up time they will be disposed of with no refund.
Includes three 4-inch cakes for tasting.Additional Flavors: Additional 4-inch cakes can be added for $50 each.
Transfer of Responsibility Statement
Once an order has been picked up or delivered, full responsibility for the product is transferred to the customer. We take great care in packaging our cakes, cookies, and pastries to ensure they arrive in perfect condition. However, we are not responsible for any damage that may occur due to improper handling, transportation, or storage after the product leaves our possession. For best results, we recommend transporting cakes on a flat surface in a cool environment and following all provided care instructions.
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Refund Policy
Customer satisfaction is our top priority and I take great pride in providing excellence. However, once an order has been picked up or delivered, responsibility of the condition of product transfers to the customer, any damage that occurs after this point is not eligible for a refund. Please refer to our Transfer of Responsibility Statement.
I do not offer full refunds by default. If you are not completely satisfied with your order, you have two options. You may return the product and receive a 50% refund or you may receive a 90% credit toward a future order. To be eligible for refund, product must be returned in it original condition within 12 hours of pick up. If any portion of the product has been consumed or is damaged, the refund amount will be adjusted proportionally based on the amount and condition of what is returned. If you would like to request a refund, please reach out with your order details and a brief description of the issue. I am always happy to work with a customer to resolve concerns ina fair and timely manner
Frequently Asked Questions
How much do I budget for my cake?
cakes are like snowflakes, no two are alike. the best jumping off point for how much your cake will cost is $6 per guest for a simple cake. If your cake is something more elaborate with characters, fondant, edible flowers etc, you can expect the price to increase based off of the difficulty and detail.
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Why are your cakes more expensive than Costco or a Grocery store?
My mom has a saying: "Don't buy diamonds where you buy bulk toilet paper." I say the same for cakes. The cakes I make are personalized, customizable, one of a kind and fresh. A former walmart employee once told me that a Walmart cake will spend up to a year in a freezer before it is even decorated. Big box stores and grocery stores use products such as fluid flex to keep their cakes moist or longer periods of time. They are filled with preseritives and chemicals to give them a certain texture and to keep them moist. My cakes are baked no more than three days before your event. All products are the highest quality available and there are no "frankenfoods" involved. I use cream cheese or a condenced milk soak to keep cakes moist and my buttercream is made with only three ingredients.
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Should I store my cake in the refrigerator?
For best results, your cake should be served at room temperature and should be removed from the refrigerator at least 4 hours before serving. Unless it is particularly hot or the cake has a mousse or whipped cream filling, the cake is safe to sit out at room temperature.
Eating cold cake will cause the cake to seem dry because the butter in the cake is cold. if you think of trying to spread cold butter on toast, it crumbles and does not spread smoothly. it is the same concept.
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What is Swiss Buttercream?
Many of us Americans are used to overly sweet American buttercream that is gritty with powdered sugar and "makes your teeth itch." I prefer to use a Swiss Buttercream which is made with egg whites, sugar and butter. This creates a lighter, smoother texture with a more balanced sweet flavor profile.
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